Support

Write to [email protected] and a person will answer. It helps enormously if you include the two lines at the bottom of Settings in the app: the account id and the version. They say which account and which build, which is most of the answer before anybody has started looking.

Things you can do yourself, in the app

Keep your progress safe. Settings → Your account. The app starts you as a guest, which this phone remembers, and so does Game Center or Play Games if you use them. To be sure of getting your player back on any phone, link Apple, Google, or an email and password there. The first link comes with a reward.

Play on a new phone. Open the app. If you use the same Game Center or Play Games account, it usually finds you by itself. If not, and you linked an account, go to Settings → Your account → Sign in, and use the same Apple ID, Google account or email.

Delete your account. Settings → Delete my account. You confirm with your password, or by typing DELETE if your account has none. Every session on it ends at once, and your email address, display name, password, journal notes, push tokens and linked accounts are removed. Your play history is kept, so that every balance in the game stays explainable, but it is no longer connected to anything that identifies you. Purchase records are kept so that Apple's records and ours agree if a payment is ever queried.

Restore a purchase. Shop → Restore purchases. If something was bought on another device, or the app was reinstalled, this asks the App Store what you own and puts it back.

Manage or cancel a subscription. Super Blip → Manage. Cancelling and changing the card happen on Apple's own screen, because the payment belongs to Apple; the app opens it for you.

Turn push notifications off. Settings → Notifications. Turning them off deletes the token for that device.

Things to write to us for

A copy of your data. Write from the address on your account, or include the account id from the bottom of Settings if you have no address on it, and ask; you will be sent everything held about your account. There is no export in the app.

A forgotten password. There is no password reset in the app. If you also linked Apple or Google, sign in with that. Otherwise write from the address on your account and a person will help you back in.

Things worth knowing before writing in

A prediction that has not settled. A window settles once the market publishes its result, which is usually within a few minutes of the window closing but is not instant. Until then it is shown as awaiting a result, and nothing is lost while it waits.

A market that was voided. If a window cannot be settled honestly, because the price for its boundary never arrived or the market was cancelled, it is voided and everything staked on it is returned in full.

A balance that looks wrong. Portfolio → Transactions lists every movement of your balance with what caused it. If a figure there cannot be explained, that is worth writing to us about, and please quote the entry.

Reporting something serious

If you have found a way to get money out of the game, to see another player's data, or to make the server give you something it should not, write to the same address with security in the subject line. It will be read the same day and you will hear back.